Dulce, New Mexico

Because of some problems with out new refridgerator an appointment was made by my wife for our fridge to be repaired by a Certified Sears Tech and a choice was given of 8-12 or 12-5. We chose 8-12 because we had plans for the afternoon and on the day of appt.

rep called at mid morning to say it would be 12 -2 with NO explaination why. why can't a schedule be kept when appt. are made well in advance!!!!! Four hours leeway should be plenty of time for a scheduled appt to be kept.

This is the third time we have had to have work done on a year old fridge.

The last time the tech had to come back a second time because he did't have the right parts. I will probably look to another brand for our next appliance purchase.

Company wrote 0 public responses to the review from Aug 01, 2008.
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