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On April 13, 2018 I had a sears technician come to my house to fix my washing machine. He did the diagnostic and had to order parts.

I paid in full. They should be installed on April 20, 2018. My problem is that I cannot speak to anyone in America!!! The "customer service" dept. is outside the US. They were no help with my problem, which is that I have a legitimate 20% off coupon which neither the technician nor I thought of before he left. Those people told me that I cannot claim it and the "supervisor" was no help either. They told me that there is no telephone number from them to the US! The only email address they had for me was SHC@customerservice.Sears.com. That was no help either. I am very angry at them and Sears in general.

Why can't a big company like Sears have personnel in the US to help US customers? Why are they hiding from us?

I just want an answer.........

Reason of review: $65.00.

Monetary Loss: $65.

Preferred solution: Full refund.

I liked: Technician.

I didn't like: Customer service.

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