My daughter built a new home recently and bought all her appliances through Sears.We did this when we built our new home and had no problems.
She has been lied to about delivery dates which have delayed getting her refrigerator and stove now for about 2+ months. People need their purchases and when promises are made they should be kept. If they cannot deliver, they should give the customer the next higher appliance in that area. At the very least they should return to the customer at least $10 per day for the delaying of their promised order.
It makes me sick that you can take their money and not return the goods which they purchased. They also bought a new tread mill, that when delivered was broken, that has been about a month ago, and they have not given them a new one to replace it. If they keep this up with other customers, I would say that no one should be shopping at Sears when they have become this unreliable.
This person wrote the review because of problem with delivery of refrigerator from Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).
The most disappointing in user's experience was poor customer service, lack of product support, poorly trained staff and lack of answers. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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