Franklin, Michigan
With Company response Not resolved
1 comment

Purchased dishwasher from sears it worked for 3 months.sears giving us a run around they gave us a new one it doesnt work either.said we could pick a different brand but are giving us the run around trying to get it. Now we have 2 broken dishwasher here and cant get them to deliver new one and pick up old ones.never can talk to same person.no one knows what last person is talking about.was told superviser to busy to tbdngalk to us.guess customer is not important to sears.dont buy from sears I will be taking my business elsewhere

Monetary Loss: $495.

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Sears Response

tammy13

My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see frustrating it is to purchase a dishwasher and have it only work for 3 months. Even more, I find it very disappointing to receive a new dishwasher and it is not working properly. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (tammy13) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Sears Social Media Support Team

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