Our 3 year old piece of ***, likely made in China dishwasher has been broken for weeks now and I just got off the phone with a CSR who could care less. We have had 1 Sears repairman out and another company contracted out by Sears out twice.
The Sears contracted guy that came out to the house first- performed the diagnostics on the problem with some prompting and figured out the problem we think (not totally convinced that this is true since they had to send out 3 guys to fix our 3 year old fridge before correctly diagnosing the problem) ordered the needed part and told us the part would be in on Monday (it was Thursday at this point). The same contracted Sears repair man showed up on Monday and realized that the wrong part had been ordered - this time when I asked when the actual part would be in he stated he did not know. Sears called 4 days later and left a voice mail saying that somebody would be out to the house on Saturday between 1:30 and 5 pm. This time it was a Sears repair man - however, he showed up without the actual part needed to fix (we think) the problem.
Without even running any kind of diagnostics (ie turning the thing on) he said he was going to order a hose that would run from the dishawasher to the sink - I said this was not the problem and after much convincing I actually got the guy to tip the dishwasher up and I showed him where it was leaking and the part that the original guy had ordered. He left, Sears called later and said that they would be sending somebody out next Thursday. I called the 1-800 # today to reason with them and suggest that they send somebody else out today since they screwed up twice now and that I should not be treated like any other new service request in the *** - they failed to see my reasoning and the only option they could offer is that should somebody else cancel they will slot us in.
Thanks Sears - the products you sell suck and your service sucks even more. Next time I will forgo the extended warranty and spend that money on having my craply made in China appliance serviced by a local repair service that cares.
Review about: Sears Repair.