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Sears Customer Care Review

This store use to be my fav place to shop. I will never go in there again ok I missed picking my lay a way up by a week the cancelled it that's ok but they refused to give me my money back store manager is rude his asst is even worse I called customer relations nothing threatened to call police got my money back!!!
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
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I just called to get an estimate for a tv repair labor cost and was prepared to provide tv type and part number and price as stated from the Sears onsite repair part site for the likely tv problem. I determined the likely problem from the manual which provided the tv...
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Sears Customer Care Review

Kmart 3237 has a new mgr recently and he is not very people.friendly..they have no coverage on their sales floor. You basically have to walk around the store to find an.associate to help you, and when you do finally get someone they are tied up with helping 2 or 3 others bc there the only ones on the floor
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Update to above - I just called to confirm delivery for tomorrow - it will not be delivered as "the refrigerator is not in stock. We don't know when it will be available from the manufacturer." Really? It's a Kenmore - a Sears product. I asked when had Sears planned to...
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Currently in progress: We ordered a refrigerator online on March 17, 2016. We were told delivery was set for March 26th and that the "window of time" for delivery was between 9 am - 10:30 am. At 11 am after no call and no delivery, my husband called the number provided...
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I didn't like
  • Customer service stinks
  • Promised calls from warehouse supervisors have been nonexistent
  • Lies we were told
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In big conflict with Dennis, Anna, aka Ann Marie, Michelle at Sears, Moorestown, NJ. Did lawaways for 2 ring. I was given a credit of $150 that I didn't pay and was honest and forth right in reporting their mistake. I get voice message to pay before March 17, 2016,...
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I bought a dishwasher from sears and purchased the extended warranty. The first repair was a bad circuit board. No power at all to the dishwasher. They came and repaired it. Second call exact thing. They came and repaired it. Third call a month later - the...
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I have an 11 month old gas stove i bought from sears. On thanksgiving one of the burners would not turn off. I called sears and was told no one could help until the next day. I called first thing in the morning and was told the first time someone could come was on dec....
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Bought 4 new major appliances (stove,refrig,dishwasher,micro) from Sears for delivery and installation 8/29. On 8/28 I called to check on del status and was told dishwasher and micro would not be delivered and could not be installed. My order was $4467 and included...
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Sears lost my respect

I thought that I could trust Sears to do the right thing. I was totally wrong. My new refrig. was to be delivered between the hours of 9 am and 11 am. When 12 pm came aroun...

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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
(888) 204-4019

With Official Company Response

We bought a place with a Sears stove that didn't work. During the inspection, the previous owners were notified that it wasn't working and had Sears come out to fix it. We moved in, and it didn't work, so we had to call them again to schedule appointments. I hadn't...
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Sears Response

Dear Anonymous, My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer...

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