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Hi would just like to let everyone know to save a lot of time and aggravation and money DO NOT EVER BUY FROM SEARS. I have always been a Craftsman tool man the here recently they have just gone downhill and Sears will not replace anything Craftsman unless they can visibly see anything wrong with it but if you read the Craftsman warranty it plainly states if you're not satisfied with this product for any reason simply return it to the store for a refund or replacement I went to Sears today to get a wrench replaced had to wait in line for 45 minutes just to be seen there was only one person working the whole hardware part of Sears then it took another hour for me to finally get them to replace my wrench because they cannot visibly see anything wrong with it even though I explained to them when you put it on a bolt is when you can tell something is wrong. After an hour of arguing with them they finally called two different managers and they reluctantly replaced it although they would not replace it in the store they have to mail it to me although they had six of the exact same ones in the store so now I have to wait for over a week before I will ever get my wrench back if I even get it then do not ever buy from Sears or the Craftsman brand they are really going downhill and they are now made in China and still cost the same amount as what they did when they were made in USA some even cost more than what they did when they were made in USA you are just as well off to go to AutoZone and buy Duralast or go to Harbor Freight and buy Pittsburgh as bad as I hate to say it and you will have better service than anything you will get from Sears

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Sep 20, 2017.
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