Sears promises to repair appliances but doesn’t cover doesn’t . I bought a kenmore freezer and refrigerator .
When I called to get them repaired they said they didn’t cover that particular item (freezer). I bought it from them and had to have a repair a couple of months ago while still under original warranty. Now it’s leaking ( a small repair) and the ongoing warranty protection suddenly doesn’t apply. Both units are expensive to fix according to the last repairman, so I made sure to get insurance..
sears had no problem when I wanted to buy these items but now they have a problem fixing them. The operator was nasty also. I’m patient and a nice person but the women behind the phone cut me off while I was trying to ask questions.
Finally I had to ask for a number to complain myself!!! The whole experience was horrible.
Product or Service Mentioned: Sears Refrigerator Repair.
Reason of review: Warranty issue.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
Sears Pros: I will like it when they are out of business.