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Sears promises to repair appliances but doesn’t cover doesn’t . I bought a kenmore freezer and refrigerator .

When I called to get them repaired they said they didn’t cover that particular item (freezer). I bought it from them and had to have a repair a couple of months ago while still under original warranty. Now it’s leaking ( a small repair) and the ongoing warranty protection suddenly doesn’t apply. Both units are expensive to fix according to the last repairman, so I made sure to get insurance..

sears had no problem when I wanted to buy these items but now they have a problem fixing them. The operator was nasty also. I’m patient and a nice person but the women behind the phone cut me off while I was trying to ask questions.

Finally I had to ask for a number to complain myself!!! The whole experience was horrible.

Product or Service Mentioned: Sears Refrigerator Repair.

Reason of review: Warranty issue.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

Sears Pros: I will like it when they are out of business.

  • No Help From Employees
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Anonymous
#1775247

Don’t buy anything from sears they are terrible at everything they do