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Purchased a new Craftsman push mower on 4/25/15, for $391... so I spent a bit on what what supposed to be a good mower.

On 9/25/15 the engine failed. I sent it in for warranty service and was told that the repair is not covered and would cost $85 for a new engine as the oil in the engine was dirty. I asked how often is the oil supposed to be changed. I was told once a season or every 25 hours of use. I have not owned the mower for a full season, and the mower had less than 25 hours of use on it.

Spoke to a couple supervisors.... did not help, they refuse to honor the manufactures warranty.

Reason of review: Warranty issue.

Monetary Loss: $391.

Preferred solution: Fix it, or replace it..

I didn't like: Customer service representative.

  • Craftsman sears mower
Company wrote 0 private or public responses to the review from Oct 12, 2015.
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