Purchased a new Craftsman push mower on 4/25/15, for $391... so I spent a bit on what what supposed to be a good mower.
On 9/25/15 the engine failed. I sent it in for warranty service and was told that the repair is not covered and would cost $85 for a new engine as the oil in the engine was dirty. I asked how often is the oil supposed to be changed. I was told once a season or every 25 hours of use. I have not owned the mower for a full season, and the mower had less than 25 hours of use on it.
Spoke to a couple supervisors.... did not help, they refuse to honor the manufactures warranty.
Reviewer is in unhappy mood. mattt9998 stated that there is a room for improvement of customer service representative. Please immediately contact the author of this review to discuss warranty issue of craftsman 37092 ez walk lawn mower and associated monetary loss in the amount of $391. Sears needs to "fix it, or replace it" according to poster's claims.
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