I am dealing with a similar issue at this time. I purchased a refrigerator at the end of August from the local Sears store in Valley, Alabama.
I will NEVER purchase another product from Sears as long as I live and will make it a point to tell everyone who will listen exactly why! This refrigerator's ice maker stopped working two weeks ago, I've had a technician in my home working on this thing 4 times in the past two weeks. Sears has refused to replace it, nor will they refund what I've paid and pick the thing up. Basically the person I spoke with told me they weren't willing to make this right.
Her name was Brenda or Barbara at the service number 1 888 236 1885.
If you want to make an appliance purchase go to Lowe's or Home Depot or a local trusted dealer. Never purchase anything from Sears!!!
Product or Service Mentioned: Whirlpool Refrigerator.
Reason of review: Poor customer service.
I liked: I will like it when they are out of business.