It's sad to see an institution like Sears go under. I purchased a recliner chair on Dec 28, which was not delivered until Feb 9.
They sold me an item from their show room that was not in stock. They didn't figure this out until my original delivery date.
I came back to the State Street Chicago "flagship" store to complain and was "helped" by a man who was clearly intoxicated. He simply called the same customer service number that previously told me "I can't help you." Finally, on my "rescheduled" delivery date, the item was delivered four hours late.
DO NOT SHOP HERE!
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $300.