Sears has been dragging our bathroom remodeling for more than 5 months since March. It does not return our calls or emails for months, failed out city inspection (back in June, now it's August, problems still not corrected), made numerous mistakes during remodeling (we have had two drainage problems we did not have before the remodeling), repeatedly demands full payment before the job is complete, etc. When I said I won't pay the full price before the job is done, they started threatening by sending us collection letter and phone calls. The contract said we pay when the job is COMPLETE.
Their contractors did not show up for appointments twice already. Sears didn't care when our sewer was backed up (due to their poor pipe installation), refuses to fix the problem.
We will never, ever use Sears for anything from now on. There was one point when I sent them 8 emails in a row with no reply. Do not expect any customer service or professionalism.
Product or Service Mentioned: Sears Installation.
Monetary Loss: $14000.