I recently bought a coat for my 12 year old niece from Sears.com.She told me what she wanted and I had it shipped directly to her.
When she received the item, the wrong item had been shipped. When I called Sears to complain, they told me I had to contact the 3rd party seller (Sopiasstyle.com) directly. I did not even realize I was ordering from a 3rd party otherwise I never would have ordered it. The 3rd party vendor is only open until 4:00pm EST and it 5:00pm now.
Their website says they will not accept a return unless the return shipping is payed for us.
So I now have to have my 12 year old niece try and figure out how to return this item.I am very frustrated and will never buy from Sears again.
Monetary Loss: $50.