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Bought a Samsung oven with induction cooktop and within 3 years the induction burner quit. Sears has 0 support if you want to replace the burner yourself and there are no videos on youtube for the do it yourselfer.

When you call Sears parts dept you end up in the Philippines. After much discussion and explaining, giving parts numbers and repeatedly explaining what an induction burner is the part order is made . 3 weeks later the part arrives from Calgary, 4 hours away, and I open the box to find they sent a regular burner and not the induction one.

I must have told them 10 times to be sure and send induction because they didn't seem to know what that was. There is a reason Sears is going under.

This person wrote the review because of bad quality at Sears. Reviewer claimed that he or she lost $300 and wants Sears to have the product delivered.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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