Sears, or you might call K-mart #2, has very bad customer service so if you are buying anything that might require any service after the purchase, you don't want to buy from them, period. If it's home-delivered appliance, they won't call you to inform you when the delivery is so that you can plan your schedule.
You have to call on the day of the delivery to find out and if it's not within a time frame workable, tough! You have to wait til the next remote date generated by computer and you the customer can't request even a time frame workable for you. It's a whole day wait. I think they are the next Enron in the retail industry.
The store looks very ugly with outdated merchandise, not any higher grade in appearance as compared to K-mart yet the price is higher than Walmart and Kmart. As far as customer service, believe or not, is not half as good as Amazon.com (You can find everything from dog food to home appliances there.)