Not resolved

Attempted to order a part and their representative on-line recommended the WRONG PART. The other part did not work either and it is ridiculous and takes way too long waiting on phone to get a RETURN CONFIRMATION NUMBER.

Found out having to call and wait again that one of the number was WRONG.

Sent both parts back and hope I get MY REFUND.

Sears site to pay the CITIBANK CARD has a tendency to work AFTER your DUE DATE, so CITIBANK CAN CHARGE $27.00 LATE FEE.

I have to call someone from Citibank to REQUEST FOR THE LATE FEE BE CREDITED. Why would CITIBANK be so nice to pass up FREE MONEY?

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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