purchased a repalcement 19.32 v battery for my 19.2 v tool set OCt 2012.
placed the new battery in a drill that had less than one hour run time on it. battery got so hot had to use a glove to get it off. took it back with in one hour to the Tulsa Sears store and handed the hot battery to the clerk. yes they refunded my money, but the battery fried my good drill.
manager refused to replace the drill that the battery fried. the 1-800 number folks just said we have no contract on the drill to replace it. i've tried calling the Craftsman 1-800 but they don't answer.
Sears said batteries are accessories and can't be held liable for damage to the drill.
Sears just doesn't make good products anymore. i would have been happy if they just replaced my drill like Lowes or HD would have. for $29.95 they have finally lost me as a customer.
Monetary Loss: $29.