I am attempting to have my dryer repaired. I purchased an extended warranty.
You will need to stay home from work to have something repaired. The repair service promises to be at hour house between the hours of 8 and 5:00 Monday through Friday. They can't zero in on a time closer than that.
If your appliance requires a part, you will need to schedule a second and maybe a third visit. The bottom line: You will need to plan to be off of work multiple days in order to have anything repaired. The process will go on and on and you must prepare to be without your dryer or whatever you want repaired for an extended length of time.
We regret our purchase from Sears. I'm not sure where we will do business in the future. You can bet it won't be Sears. This is the most frustrating experience. I feel like standing in front of Sears with a picket sign. I am that frustrated.
Product or Service Mentioned: Sears Repair.