At 76 years of age, one would think I had learned from past experiences with Sears. To wit, a year ago, $3,500 worth of new appliances were totally fouled up; not having learned my lesson, two weeks ago I (actually my son as a gift to his dear cancer stricken mother) bought her a 42" plasma tv and stand; after a mess of calls as to delivery, the "goods" arrived today; nope the deliver does not install; we paid for installation; a few calls later, some routed to, would you believe, the philipines, still no instalation; then we called the local fellow in charge of the tv dept at the Southglenn store in Centennial, Co; after some pleading he kind of promised to call me by noon Saturday, 12/15/07. The lesson: go to Circuit City or Best Buy folks, Lambert has totally destroyed the notion of customer service at Sears.
If you read this call me: 303-883-1933 "David"
Have a Blessed Christmas, but., do your shopping at other than Sears, eh!