I ordered 4 items online from Sears as Christmas gifts this year, on Dec. 16th.
At check out, I was informed that if I didn't upgrade from my "Free" shipping, to "2 Day Express" that my gifts might not arrive in time, charging me an additional $17.99. I'd ordered a total of 4 items, 3 were wrong. One was the incorrect item, (for which I was charged a much higher price), the other two were the right items, but at a higher price than I'd been shown online. It wasn't a huge deal, until I called Sears "Customer Service", (if you can call it that).
I just spend over an hour & a half, arguing with their service rep, (as much as I could understand, in her native language, anyway), about the overcharged items, only to have her tell me, "I can't see them online", despite the fact that I'd just pulled up the items, & was looking at them, & the price was exactly what it had been when I ordered them. She then proceeded to tell me that she was charging me the $12.00 overcharge, (on the two correct items in the order), & if I decided to return the items because of it, I would have to pay the postage to return the items myself! I couldn't believe that they'd have their "Help". at Christmas no less, spend that amount of time, hassling with, & losing a customer over $12.00!
It wasn't the price, but the point, on my end, at least. *I had purchased a washing machine there about 4 years ago, & it was defective. It took Sears over 8 months to replace it, despite the fact that I am a disabled mother of three, & they knew it was defective. I spent more time & money going to a laundromat than I ever thought possible!
I swore I'd never do business there again, but I "slipped up". Never again, Sears, & I am going onto every Consumer Website I can, & telling people how Sears really operates!
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $103.