We feel that their supposed to be great repair service is a joke. I won't be buying their products for awhile.
Had a Kenmore range they waited over a month to repair. We did have an extended warranty. Also had a dish washer that was 7 months old, needed repair, not very good for sales. We did buy a new range but not a Sears product.
The dates for the range I wanted repaired was during the holidays. I had first called them on the 25th of November. Was not satisfied with their contact person who was rude the second time around when I called to set an appointment up, which was for a much later date.
How do you cook a meal with out a oven. I am still upset about it all as we could not afford a new range but had to do something
Product or Service Mentioned: Sears Repair.