I too am fed up with Sears.My dryer stopped working.
We have a 3yr. warranty. I called Sears and was scheduled an appointment with a 4 hour window. No one called or showed up by the 3rd hour.
I called and spoke to someone who was polite but probably in India. I was told I would receive a confirmation e-mail and phone call regarding the situation.No one called. I repeated this process 3 more times. Additionally, I had to repeatedly update my phone number and address each time I called and it never was corrected.
I finally called and had to demand to speak to a supervisor. She politely let me know that I didn't have an appointment, that they send the request to a third party. The third party calls. In the interim while waiting for someone to call me, I also called the manager at the Sears where I purchased the appliance.
That person hasn't called me either.I will never shop at this horrible place again!
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.