Not resolved
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

I too am fed up with Sears.My dryer stopped working.

We have a 3yr. warranty. I called Sears and was scheduled an appointment with a 4 hour window. No one called or showed up by the 3rd hour.

I called and spoke to someone who was polite but probably in India. I was told I would receive a confirmation e-mail and phone call regarding the situation.No one called. I repeated this process 3 more times. Additionally, I had to repeatedly update my phone number and address each time I called and it never was corrected.

I finally called and had to demand to speak to a supervisor. She politely let me know that I didn't have an appointment, that they send the request to a third party. The third party calls. In the interim while waiting for someone to call me, I also called the manager at the Sears where I purchased the appliance.

That person hasn't called me either.I will never shop at this horrible place again!

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like