So....I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong.
I felt confident. We hooked it up and turned it on and it was running fine...when the temp got to 0 degrees, I filled that freezer....with meat and seafood and baked goods that I make and sell. On June 26, I opened the freezer to get something out for dinner....and the inside of the freezer looked like a murder had taken place.....the bag of ice was water, the meat & seafood defrosted....and I cried. The temp inside was 55 degrees.
I called Sears immediately.....and was told that a repairman could not come until JULY 3rd!!! WHAT? "Oh, we have it as a "emergency" but if they can get there sooner, they will call. No call of course.
Repairman shows up on 3 July....seems the fan stopped running, it was put in there crooked to begin with. He leaves, gives me the repair number required to put in for my "food loss" but had to wait until 5 July. I began my claim yesterday....I did NOT gouge prices and didn't even claim some of it b/c I couldn't remember what I had paid....so I get to "calculate loss". My price came to almost $400....and in BIG RED LETTERS it says, "you can't claim over $300".
I am BESIDE myself. First, I would have THOUGHT that a name like Frigidaire that has been around forever would have better quality control of their product...and then Sears would stand behind what they sell. No one mentioned that there was a $300 limit to the food loss of their "Master Plan".....I am disgusted with both of these companies. I am now afraid to put meat back into this freezer.
And as for Sears? LAST time I purchase ANYTHING from them!
Product or Service Mentioned: Sears Claim.
Reason of review: Warranty issue.
Monetary Loss: $460.
Preferred solution: Full refund.
Sears Cons: Misleading representation by sears, Very dissaponted.