I returned an item I purchased on sears.com today that I paid with my bank account through PayPal. I was told that, "Paypal is down right now so you get a Sears gift card." I told the cashier I did not want a gift card so she called a manager who brought me across the store to an office where I waited until she somehow got cash for me.

I asked her if PayPal was "down" and she informed me they don't have Paypal there so that's why I was supposed to take the gift card. What?? Sears, why don't you set your computers up to refund through PayPal like other stores?

If I have a receipt, which I did, why should I have to accept a Sears gift card? Ridiculous!!!

Product or Service Mentioned: Sears Cashier.

Company wrote 0 public responses to the review from Nov 09, 2014.
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