I've been a Sears hard lines sales associate for about three months now and I gotta say its not that great. About the time I got out of highschool and needed to start looking for a job is when it became nigh on impossible to actually get one. After nearly three years of applying all over town Sears was the only company to actually call me back and offer me a position.
Anyway, there are quite a few reasons you should avoid working here and I'll list them below.
1. Commission is not worth it. The amount of effort it takes to get something other than your $6 an hour base pay is pretty ridiculous. Especially when your store is like mine. Meaning there's so little foot traffic I've had 8.5 hour shifts where I've made $9 in commission.
2. Metrics metrics metrics. Its not enough you make your sales per hour, you gotta make your Shop Your Way enrollments (80-85% more on SYW later) And its not enough you make your SYW you gotta get your shopping recaps. And its not enough you get your shopping recaps, you gotta make your credit apps. And its not enough you make your credit apps you gotta sell protection agreements. And its not enough you sell your pa's you have to meet your attachment rate. Plus my store just introduced a delightful new hour long, mandatory meeting each Saturday if your down in any of those. FUN!
3. Shop Your Way. Its confusing and a time sink and you get punished for not having your register at 80% on SYW every day.
4. Scheduling. Sears' week ends on Saturday and starts on Sunday. So be prepared to occasionally work a week straight. And if your store is understaffed (like mine) be prepared to have weird hours. You may find yourself on the floor for a few hours by yourself with no backup. Despite them telling you that part time workers can only work 29 hours a week you'll sometimes get a schedule with upwards of 30 to 38 hours. But no benefits.
5. You might get a cool manager. Or they could be the physical embodiment of that feeling you get when you have an eyelash in your eye. That's just luck of the draw. They will also conflict each other. I've seen guys get in trouble for following the store managers orders and not the hard line manager's. Why? Because *** your understanding of hierarchy!
6. If you work in Lawn and Garden/ hardware, be prepared to tell a lot of people you don't have/can't get the part they need and then have to listen to them *** for twenty minutes about how its pretty much your fault that everything in their life is horrible.
7. Your registers predate the cretaceous and will quit.
All of these things combine to create a pretty terrible work environment. You'll be expected to treat your customers llike idiots and literally take things to the register they never said they wanted and proceed to ring it up unless they stop you. I *** you not. That is a thing I was told to do. Just don't work there. About the only thing they had going at this point was Craftsman (whose quality has dropped markedly) and that's being sold elsewhere now as well.
Upper management will also decide to randomly fire people and will have the letters sent out before they even inform your managers. So there's a fun thing to have over your head while you work.
Have I made my point yet? Or do I need to keep going?
Product or Service Mentioned: Sears Manager.