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3 comments

We purchased a washer & drier on Black Friday.Sears has rescheduled the delivery twice because they don't have the items.

We do not find this out until the morning of. I had to take time off from work (use my own vacation hours) both times. Its been over a month since we purchased both items (today is December 30) and we are still two weeks away from the next delivery window. I will be contacting BBB next week to find out my customer rights.

We are also thinking about shopping around again and canceling out order.

I don't plan to shop at Sears again.Sears used to be a good company.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Reschedule delivery twice.

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Anonymous
#1411801

Cancel and go to a loacal appliance store. Get your money before they go bankrupt and you will be out your money and have no appliances to show for it. Rochester NY

h.kitchener
#1411382

What are you waiting for?Cancel the order and wander over to Lowe's if you have one in your area as they will deliver for free.

Or, find a comparable washer and dryer elsewhere.It's been a month now, why put up with Sear's nonsense?

Anonymous
to h.kitchener #1411504

Good point.

We found a very very deal on Black Friday = low price.

We currently have a working washer & drier but wanted a upgrade.

We are looking into comparable washer & Drier's this weekend.If we find a reasonable priced pair we will be canceling our order AFTER we purchase the new ones.

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