I ordered craftman tools on kmart.com, immediately my order was cancelled as it was placed. I never even got confirmation for the order in my email, just a cancellation.
I called and they said it was unavailable so it was immediately cancelled. I checked my card and sears took the money out! My card told me they (Sears/Kmart) could send a fax so I would get the money immediately. After 5 hours of talking with them they said it was sent.
Long story short, they lied. They will say anything to you on the phone, they are so nice, and they will do absolutely nothing for you.
Monetary Loss: $86.