I bought a rather huge Craftsman tool chest for my husband , spending close to $2000, but when the men delivered they would not help set it up. It is quite heavy over a thousand pounds and there is no way two seniors could handle this.
What did Sears expect us to do with it still in the box set in our garage - how poor customer service has become and why didn't the sales person tell us this to begin with.
Now you have spoiled a birthday/father's day surprise - shame on you Sears. I have dealt with you since 1972 and being a long time customer I sure did expect better service than this.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Problem with delivery.