Trusting the Sears name, I contacted Sears Home services to clean my air ducts. When making the appointment I apprised the CSR of the vent count, to which he gave me a price.
After the technicians arrived 2 of them asked to use the restroom to which I obliged. After the service was completed, the technician then charged $120.00 over the price that I was quoted. I informed the tech of the price difference to which he attributed to a CSR error and informed me that I needed to call the company for a refund.
After the technicians left I discovered that the technicians that used my restroom had left *** in the toilet and on the toilet seat, had left the dirt from the vents for me to clean up. After climbing on a ladder and checking the ducts I discovered that the vents were not clean.
I took a picture of the amount of dust in the ducts and forwarded the picture to Sears.
Since the "cleaning", I have been trying to no avail to get Sears to refund my money for services not rendered. So far all I get is the run around with promises to have management return my call, which of course does not happen.
Monetary Loss: $275.