I bought a Service Smart Agreement from Sears to fix our four-year-old refrigerator. Three and a half weeks, countless phone calls, four tech visits, and a million rude reps later, our issues are still unresolved.
From the call rep who drastically misrepresented the product we purchased, to the rep who told us we should expect to get ripped off and should have read the fine print, to to rep who said she "could not possibly care less" about our problems, to the reps who promised us compensations (gift cards, etc.) that they KNEW they could not deliver, we've had the worst business experience of our lives.
Just hire a private repair tech and fork over the cash. You'll get your appliance fixed faster and you won't have to deal with the lying, cheating scumbags Sears so blithely employs.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1875.