Lexington, Virginia
With Company response

I bought a Service Smart Agreement from Sears to fix our four-year-old refrigerator. Three and a half weeks, countless phone calls, four tech visits, and a million rude reps later, our issues are still unresolved.

From the call rep who drastically misrepresented the product we purchased, to the rep who told us we should expect to get ripped off and should have read the fine print, to to rep who said she "could not possibly care less" about our problems, to the reps who promised us compensations (gift cards, etc.) that they KNEW they could not deliver, we've had the worst business experience of our lives.

Just hire a private repair tech and fork over the cash. You'll get your appliance fixed faster and you won't have to deal with the lying, cheating *** Sears so blithely employs.

Product or Service Mentioned: Sears Repair.

Monetary Loss: $1875.

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Don't be fooled by the "Sears so called cares " team

They will try to offer you a 25 dollar gift card to,shut you up and then not deliver when they promise to. Don't get our hopes up.

You can't get blood out of a turnip as ?Sears is in debt 2.8 BILLION dollars and isn't going to GIVE anything to anyone. They are in survival mode and is getting away with stealing, cheating and lying when there is any kind of a problem.

The only solution is legal action. GOOD LUCK

Sears Response


Thank you for your post and for providing us with your feedback regarding your recent repair experience on your refrigerator. My name is Jack and I am with the Sears Social Media Escalations team. Please accept our apology for the poor customer service that you have received to date. This is certainly not the service that we expect our Members to receive in any interactions with Sears. We would like to have a case manager contact you to discuss this with you in greater detail and to determine the best course of action to take in order to resolve all of your concerns as quickly as possible. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (Anonymous457098), and phone number used at the time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.

Thank you,

Jack C.

Social Media Moderator

Sears Social Media Support