My oven stopped working, I called Sears and the rep told me if I spent $300.she would send someone to lookd at it in 8 days! If they could not fix it..I would get that credit in store.
I said I needed to speak with my hubby..she nastily said "this is a one time offer, if you call back it will not be available!" I purchased all new kitchen appliance, top of the line 2 years ago, and have been loyal for 30 yrs.. I asked if he could give any rebate or discount he replied "Well if it is on sale, I'll sell it to you! I went to Lowes, it was not their product or problem...but they were understanding, attentive and gave me a good deal!
Got a new range the next day.... I will never shop Sears again!