Purchased chest freezer from Sears manufactured by Midea America Corp.Sears was told by Dept of Energy that these units did not comply with federal energy standards and that Sears and Midea need to provide energy rebates annually to customers who bought this freezer.
We need to file every year for 10 years to get rebate! Crazy, right? We received 2 rebates and now we can't get Midea to return our calls. Have made numerous calls to Sears, including Corporate and no one will assist us.
We have spent hours on the phone with Sears getting the run around.
After 40 years...we are done with Sears.No more appliances...no more tools...no more nothing!
This person wrote the review because of poor customer service at Sears. Reviewer claimed that he or she lost $215 and wants Sears to offer any options to resolve the issue.
The most disappointing in user's experience was customer support. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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