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Received recall notice from LG, Sears, and the Consumer Product Safety Commission. LG sent $100 towards the original purchase price of $229.

Sears sent a $25 coupon. When requested to replace the unit per the warranty, they claimed that a recall due to the unit in question starting on fire, wasn't a defect, therefore, not subject to the warranty.

If a recall of this magnitude isn't a defect, what is? Spoke to extended warranty representative

for ten to fifteen minutes trying to convince her that a requirement for the recall was to remove the end of the plug and send it to LG, while the government said to unplug the unit immediately.

Product or Service Mentioned: Sears Coupon.

Monetary Loss: $230.

Company wrote 0 private or public responses to the review from Jun 03, 2013.
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Sunrise, Florida, United States #664382

Whomever you spoke w doesn't know what they're talking about. If you still have it, send it in for "repair" .

They have to physically have the item at the repair center to authorize replacement thru the warranty. The warranty dept is useless outside of collecting money for renewing warranties

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