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On July 24th 2017 I called the warranty department to schedule a repair for my washing machine has nine Cycles only one is operating the associate that I spoke to treated me like a complete *** who has never used a washing machine before I've had this machine for 13 years anytime I've had an issue I've called and a tech has come out to my home to handle the situation this time an appointment was scheduled for today July 25th between 8 a.m. and 12 p.m. no one showed up so I called to find out why I spent an hour-and-a-half on the phone being shuffled from one person to another was never connected to a supervisor was informed that the *** that took my call on Monday put it down as a maintenance call not a repair now they have to cancel the maintenance call and reschedule a repair call and they will get back to me or might get back to me within 24 to 48 hours to handle this because their departments are so busy that they can't take my call right now I have never had such *** poor service from Sears and all the years I've had my equipment I am extremely frustrated right now I have a washing machine that I cannot use and I don't know when or if a repair technician will show up and then the key or is it won't be a Sears blue crew repairment it will be a private contractor that they hired to come out so now what do I do this is absolutely unacceptable and I agree no wonder they're going out of business with this kind of Shawnee service

Product or Service Mentioned: Sears Washing Machine Repair.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jul 26, 2017.
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That is the direction they headed. The days are over when a good tech came out and repaired your appliance.

I would get a refund on your warranty and use a different company. Rochester NY

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