Kenmore washer purchased 2007 with warranty to 2012 broke. Service tech came and ordered parts that took 3 weeks. Parts arrived a little late and had to reschedule repair. Next scheduled repair canceled because tech sick. Rescheduled and was canceled again because tech was sick again. Escalated to different department and had tech out late for appointment. Fixed washer and left. Started 1st wash and machine broke again. Called and gave Sears 4 options; replace washer no cost, provide replacement until mine was fixed again, provide new washer at significant discount, provide new at full price next day. Response was can't help you have a nice day.
Plan to buy new appliance from competitor and tell this story every chance I get.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1500.