Service was to come between 08:00 and noon window on thursday. At 08:00 AM Thursday a message on answering machine stated that we were first stop and they are on the way to our house.
At 11:30 no one had come or called. I called to inquire: girl asked- no one came yet. She then tried to get a sale in to me and she was not interested in my call and my issue. I told her that I want service on the warranty on this piece of garbage that is less than two years old.
She transfered me to Latonna and she made excuses for Sears staffing and said she would get me a 1:00 to 5:00 window that afternoon. I wasted the morning because of incompetent scheduling or lack of employees.
I am now waiting for the Friday morning 08:00 to noon and hope they send someone that gives a s__t and provide customer service. It would be wonderful if Sears would hire a few of the 9% unemployed.
Product or Service Mentioned: Sears Repair.