Not resolved

We placed our first order with Sears Marketplace. The item was never shipped.

After a complait call we got a notice of shipping with a tracking number linked to UPS. Bogus. When I called I was told it was a Fedex number, again Bogus. Sears Marketplace has failed to intervene in or handle the order made through them with Stacks & Stacks.

It has been going on for better part of two weeks.

Sears now tells me again they will investigate and get back which they never do.I have asked for conformation of their communication with Stacks & Stacks and have never received anything.

Today I demanded a refund and told that will take an additional 3-5 days. In today's electronic media all things are instantaneous if you just do it.

Company wrote 0 private or public responses to the review from Sep 25, 2011.
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