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August of 2018 bought a pair of 14 karat gold with diamond accents hoop earrings from Buena Park sears. Turns out it's not real gold or reall diamonds.

So I paid a hefty price for fake jewelry. And of course the corporate office couldn't help with anything . DO not buy any jewelry from sears. Sears is going down hill very fast.

They don't stand by their own products or their customers for that matter!!! Growing up Sears used to be a dignified store. I'm wondering if I should report them to the business bureau? I paid over $200 for a pair of fake hoop earrings!

Wtf And no one can help you to resolve this matter! Never knew my long time favorite store is so conniving and scandalous

Product or Service Mentioned: Sears Jewelry Department.

Company wrote 0 public responses to the review from Nov 18.
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Hi there! I understand your frustration, and if you are looking for some more affordable jewelry, we do have those fifty cent machine in the front of the store. We even have ring pops for sale at the front counter, and the best part is, all of them are made with 14 karat gold and real diamonds!

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