11/22/12 We visited the store to shop for a refrigerator. Liked the Samsung 26.0 cu ft side-by-side. Was told that we could purchase it online through 11/26/12. See 2 attached pictures: SUPER BUY 11/11 thru 11/26, and $1199.99.
11/26/12 Searched Sears.com for Samsung 26.0 cu ft side-by-side refrigerator White and got 2 results matching Samsung, 26.0, and white: one was for $1199.99 and another was for $1399.99 (attached). We made the online purchase for the $1199.99 because a) the $1199.99 matched what we saw on the price tag (attached) and b) the model number 33152 matched.
11/27/12 We realized that the online pictures for inside the refrigerator of the refrigerator purchased did not match what we actually saw physically at the store.
11/28/12 Called 800-349-4358 and talked with Sheena, then Mae, then Lizzy ID 995613. All 3 representatives were surprised that model 33152 was pointing to the 26.0 cu ft we purchased and to a 25.5 cu ft (attached). The pictures for the 25.5 cu ft actually matched what we saw physically at the store. They were all very nice but did not have the authority to help us.
Lizzy ID 995613 advised us to email in and explain our situation, again, because your department would actually have the authority to help us. When we went back to the website to print out evidence that model 33152 was pointing to both the 26.0 cu ft and the 25.5 cu ft, the 26.0 model number was already updated.
We purchased the Samsung 26.0 cu ft side-by-side refrigerator white $1199.99, believing that we were buying the same model we saw at the store. We thought the $1199.99 price was extended to all colors since stainless steel is usually more expensive than white. The one we saw actually turned out to be a 25.5 cu ft. There were errors in the model number and also the description of 26.0 and 25.5 cu ft. We purchased this refrigerator for the new house. We are not that superstitious but we want everything to go smoothly without a hitch.
11/30/12 I was very pissed that the customer service rep transferred my call to a "Middle School" when I were trying to ask for correct email address for the complaint department. The rep name is Sheena W. This showed that they are very unprofessional when dealing with customer care.
Product or Service Mentioned: Sears Website.
Monetary Loss: $1199.