We bought a wall oven from Sears and when it was installed the bottom trim was left lying loose. I've called the "questions or concerns" number on 6/30, 7/11 and 7/17/12 and have yet to be contacted by an installer to correct the problem.
Also involved were countless minutes on hold on each occasion.
Sears has no adequate policy to follow up on installation errors and leaves consumers facing an endless run around. While the product purchase was fine, what good is the product if installation is done by incompetents and correcting problems is virtually impossible