Mariposa, California
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality

I purchased an item listed as 20 rolls per sleeve. When it came it was a single roll not a sleeve of 20.After purchase sears sent e=mail receipt looked like correct item and was correct price I didn't notice a different item #, but when you clicked on the order # 833615155 the correct item appears noting 20 rolls per sleeve.

the second e-mail stating item had shipped click on order # and correct order appears stating 20 rolls per sleeve

I have called sears customer service twice landing overseas talking to Tanya (how many Tanyas in India maybe 3) and somebody else I could not understand had to have them repeat so many times I just started guessing at what was being said. Because another lister evidently can change a listing, nobody has control or responsibility there fore I will not purchase from sears marketplace, an uncontrolled setting

This person wrote the review because of "not as described then poor customer service" at Sears. Reviewer claimed that he or she lost $6 and wants Sears to "after talking to vender, vender says another vender can change discription, this sears marketplace website needs a monitor of some type i lost less than 6.00 so i feel like my education about sears was not to costly. i have wasted more than $6.00 worth".

The most disappointing in user's experience was foriegn customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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