I bought a bed from Sears.com. UPS tracking number shows "Delivered" while I never got to see it near my front door at all.
Since then I have been calling customer service to get my refund. It's been a month now. First CR(customer Representative) created a trace for lost/stolen item and said you'll hear from us when we get investigation result from UPS.Later I came to know that trace was created on 9/21/12 but submitted on 9/28/12 (WTF!!)Then I called once again after a week, next CR said your item is back in warehouse, I will send it back again and you'll see another charge on your card which we'll refund back once you receive the bed. Then called again and talked to case manager, she said you'll get theresult by Thursday.
Same stories over and over again. They are expert at turning you down.
Do yourself a favor go to https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en and file a federal complain for them. Also, create a dispute on transaction with your bank
Monetary Loss: $400.