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My name is Tim, I have paid for my protection agreement "sears protection agreements" on time every year and I have never had to us til now. First when you need sears to spend money on your appliance they send you to a foreign land on the phone and you cannot understand the person you are talking to. Then when you need parts the time frame, One week for the first Tecnition to show up, then they will order parts not over night but shipping is up to a week or more, Then when the parts arrive at your house you have to then reschedule the Tecnition to come back this will take an Additional week so you are looking at almost one month to get your appliance fixed, SEARS WILL NOT GET ANY MORE OF MY MONEY.

Product or Service Mentioned: Sears Protection Plan.

Reason of review: Poor customer service.

I didn't like: Protection agreements.

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