I called Sears on 11/20/12 to request service for my washer. I was told we would have to wait two weeks for a repair person.
Two weeks later the repair person advised I needed the usual parts and the soonest someone could come would be 12/28/12. Purchased in 2006, the Kenmore Oasis Canyon washer has broken down six or seven times. Because the repeated repair priced at $399, we purchased a service contract which we renew every two years. These contracts are about $200 per year for both washer and dryer.
It has cost us over $100 and many hours at the not-to-nice laundrymat. Sears is not what it used to be and smart buyers will stay away.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $100.