Sears Automotive in Minnetonka, MN was supposed to fix my left rear wheel bearing and in the process broke my ABS (antilock brake sensor). After they damage was done they called me to tell me about it.
Now they are saying they are not responsible and I am responsible for the cost of the part which is $250. When I talked to the dealership repair manager, he indicated that breaking a sensor during this type of repair was highly irregular and the shop should be responsible for the cost to replace the part/labor. In addition, had they relayed it was a possibility they could damage/ break the sensor I would not have had them do the work.
Terrible communication, customer service and total lack of responsibility!
Product or Service Mentioned: Sears Repair.