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I am still waiting for a delivery from Oct 18, 2018. I have been calling for 2 months and cannot get one person, including supervisors , to be able to reschedule a delivery. Nobody seems to understand that the location where the delivery was to come from was demolished...
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Company wrote 0 private or public responses to the review from Dec 12.
Et_Tu_Brutae.User
Et_Tu_Brutae.User

Although its a long shot, I posted a review under my first user name, Aeternum Vale (which is lengthy, lol but demonstrates the issue unto completion, start to finish. I with ...

#1421737
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I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called...
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Company wrote 0 private or public responses to the review from Dec 03.
3.3
#1413667
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Sears - Change a gift

Worst service ever never will buy here again and tell my friend and family the same to many policies to change a simple gift
Company wrote 0 private or public responses to the review from Dec 02.
1.0
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Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
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Website
#1413128
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To Debra Tsenguyen On 11/19/18, the Sears technician arrived at 8:07am today. The tech placed in the new part that was ordered, but he had to order a control panel. The first technician did not know he had to order a control panel along with the display. According to...
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Company wrote 0 private or public responses to the review from Nov 24.
1.0
I liked
  • Absolutely dissatisfied
I didn't like
  • Very dissaponted
#1406979
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Sears - Disappointed

I kept getting things disconnected on this call and could not hear them. I spent two hours this morning and an hour and a half last night trying to get stew speak to someone in the United States instead of the Philippines. I cannot understand them and I could not get anyone in the United States even the store.
Company wrote 0 public responses to the review from Nov 07.
1.0
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#1395458
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6-18-2018 I went to sears in the Edison mall on Fort Myers to pay my 7-25-18 the Sears credit cards $2374.89, I paid CASH,the casher gave a RECEIPT CASH TOTAL 2374.89. Becase it is a big money ,so I checked and read again,again. Until I got JUIY the statement , show l...
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Company wrote 0 private or public responses to the review from Oct 17.
Anonymous
THE CUSTOMER IS ALLWALLS RIGHT

What that person did was a crime and they should be fired and Sears should credit your account for what you paid.

#1384252
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How could anyone possibly wonder why this company is going our of business? They have got to be the poster child for poor customer service and the absolute worst company in America! Their specialty is making you wait on hold and then transfering you back and forth from...
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Company wrote 0 private or public responses to the review from Oct 11.
1.5
#1379386
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Sears - Delivery nightmare

I purchased a treadmill and paid for the setup, they delivered it today but said they did not setup someone else would call me in an hour. 5 hours later i called sears and they said someone would come on Saturday. I told them to come pick up the treadmill and credit my credit card back. They just lost a $1,000.00 sale. No wonder they are in financial trouble
Company wrote 0 private or public responses to the review from Oct 03.
2.4
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1372526
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STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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Company wrote 0 private or public responses to the review from Aug 15.
1.0
Product
I didn't like
  • Assoc are not knowledgable about what they are saling
  • Associates sale incompatible products
#1330784
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Bought a grill from Sears 4 years ago and purchased the protection plan. First “repair “ of worn parts went wonderfully so we renewed for another 2 years. This time Sears could care less about us paying for the protection plan and them still NOT FIXING our grill for...
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Company wrote 0 private or public responses to the review from Aug 13.
1.5
I didn't like
  • So far nothing
  • Not listening
  • Being passed back and forth on the phone
#1328238
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