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6-18-2018 I went to sears in the Edison mall on Fort Myers to pay my 7-25-18 the Sears credit cards $2374.89, I paid CASH,the casher gave a RECEIPT CASH TOTAL 2374.89. Becase it is a big money ,so I checked and read again,again. Until I got JUIY the statement , show l...
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#1384252
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How could anyone possibly wonder why this company is going our of business? They have got to be the poster child for poor customer service and the absolute worst company in America! Their specialty is making you wait on hold and then transfering you back and forth from...
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1.5
#1379386
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Sears - Delivery nightmare

I purchased a treadmill and paid for the setup, they delivered it today but said they did not setup someone else would call me in an hour. 5 hours later i called sears and they said someone would come on Saturday. I told them to come pick up the treadmill and credit my credit card back. They just lost a $1,000.00 sale. No wonder they are in financial trouble
2.4
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
#1372526
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STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
STOP SHOPPING AT SEARS AND ASSOC COMPANIES
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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1.0
Product
I didn't like
  • Associates sale incompatible products
  • Assoc are not knowledgable about what they are saling
#1330784
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Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Sears - Protection plan is a JOKE! No grill x 5 months already!!!
Bought a grill from Sears 4 years ago and purchased the protection plan. First “repair “ of worn parts went wonderfully so we renewed for another 2 years. This time Sears could care less about us paying for the protection plan and them still NOT FIXING our grill for...
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1.5
I didn't like
  • So far nothing
  • Being passed back and forth on the phone
  • Not listening
#1328238
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Sears - Horrible return policy

Bought a pair of pants for a present... Gave the pants...wrong size.. so I went to return them at 34 days after the purchase ... No refund ...no store card ...no exchange ...now I have a useless pait of 65 dollar dickies
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1318723
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We bought a fridge 45days ago and has not worked 1 full day yet. After many hours on the phone! More than 6 repairmen we still have a brand new Fridigaire that does not work. Philippines only communication! Totally worthless. No common sense! Poorest service ever!...
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1.0
I didn't like
  • Inability to actually honor the warranty
  • Negligence
  • Very poor customer service from management and retail support
#1310963
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I bought a refrigerator about 2 years ago, french doors, ice and water thru door, freezer on bottom. Service men have been out 12 times each time charginging someone close to three hundred dollars per visit. I paid 1100 dollars I believe on Black Friday. I had...
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...

Anonymous
Donna

We are having the exact same problems with repairs on our 2 year old Kenmore Elit refrigerator. They come out, never have the part. We wait 1-2 weeks to have someone come out ...

#1301695
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Sears used to be the place to go. Get great appliances with great warranties. Well about 3 or so years ago i bought stove, fridge, micro "not cheap ones". last night the bottom bulbs burned out pf microwave so i called to find out how to remove them and possibly place...
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3.0
I liked
  • Back when they knew how to take care of their customers
I didn't like
  • Service response
  • Vendictive
#1278116
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Sears - Kenmore bottom freezer refrigerator
The maker is Kenmore, the distributor is Sears out let where we were deceived once again. We bought what we were told is new but had a small dent and so reduced price still way over $2, 200. Before it is even 2 years old it stopped cooling. Sears says ask Kenomre,...
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Anonymous
JJ Freeman

Good Evening!I will try and be as brief as possible and possibly grant some assistance and relief with your problem with your purchase from the Sears Outlet Store. Please revi...

1.4
I didn't like
  • Hated it
  • I did not like
#1266903
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