Sears Reviews in Florida, USA
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31
Issues
resolved
5,355
Total
reviews
$2.8M
Claimed
losses
$1.4K
Avg
loss
610K
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What was your experience with Sears?
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Customers don't like
- Poor customer service
- Delivery experience
- Service
Customers like
- Price
- I will like it when they are out of business
- Product
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(258 of 5355 reviews match)
I purchased a mattress and adjustable base at the Sears store at the Desoto Square mall on 7/6/18. The 1st mattress and adjustable base were delivered on 7/16/18. Upon Delivery the mattress had holes and the delivery person put the power box between the bottom of the...
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Bought a grill from Sears 4 years ago and purchased the protection plan. First “repair “ of worn parts went wonderfully so we renewed for another 2 years. This time Sears could care less about us paying for the protection plan and them still NOT FIXING our grill for...
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I didn't like
- Not listening
- So far nothing
- Being passed back and forth on the phone
Sears - Horrible return policy
Bought a pair of pants for a present... Gave the pants...wrong size.. so I went to return them at 34 days after the purchase ... No refund ...no store card ...no exchange ...now I have a useless pait of 65 dollar dickies
We bought a fridge 45days ago and has not worked 1 full day yet. After many hours on the phone! More than 6 repairmen we still have a brand new Fridigaire that does not work. Philippines only communication! Totally worthless. No common sense! Poorest service ever!...
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I didn't like
- Inability to actually honor the warranty
- Very poor customer service from management and retail support
- Negligence
I bought a refrigerator about 2 years ago, french doors, ice and water thru door, freezer on bottom. Service men have been out 12 times each time charginging someone close to three hundred dollars per visit. I paid 1100 dollars I believe on Black Friday. I had...
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Sears used to be the place to go. Get great appliances with great warranties. Well about 3 or so years ago i bought stove, fridge, micro "not cheap ones". last night the bottom bulbs burned out pf microwave so i called to find out how to remove them and possibly place...
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I liked
- Back when they knew how to take care of their customers
I didn't like
- Vendictive
- Service response
The maker is Kenmore, the distributor is Sears out let where we were deceived once again. We bought what we were told is new but had a small dent and so reduced price still way over $2, 200. Before it is even 2 years old it stopped cooling. Sears says ask Kenomre,...
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JJ Freeman
Good Evening!I will try and be as brief as possible and possibly grant some assistance and relief with your problem with your purchase from the Sears Outlet Store. Please revi...
I cannot even warrant giving sears one star. I hate that they outsource ALL CUSTOMER CALLS and there are no knowledgeable people to assist in your issues. This company should go on out of business and put the American consumers out of their misery. Never ever again...
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WinyanWasteHopa
Good point...proclivity and proactive observations aside, I believe that much of the communication in attempting to find a solution has been far more discouraging and tempting...
I purchased several Sears appliances for my kitchen in May of 2016. Feb. 26th my front load washing machine broke. The error code indicated that it was the door lock. Fast forward to April 29th, 2018 the service tech (a subcontractor) that Sears sent out under the...
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Anonymous
Sears is a joke, contact the bbb and your local news media it will get you fast results. Rochester NY
Product
I didn't like
- Customer service and the use of su contractors
Similar to Sears
I purchased a lawn tractor in the winter and now have used it. My his doesn’t like the product wanted to return it. They will not allow us to return it. It’s crazy we have receipt and don’t like the item. Total BS Your product sucks! Don’t sell lawn tractors in the...
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h.kitchener
Your complaint is confusing. Best re-write and also use a spell checker.
One of the things that you can do is to file a complaint with consumer-action.org, and have media attention brought to your situation. Your issues are of a MAJOR CONCERN, both...
We are having the exact same problems with repairs on our 2 year old Kenmore Elit refrigerator. They come out, never have the part. We wait 1-2 weeks to have someone come out ...