State: Florida City: Clearwater Clear all filters (6 of 5484 reviews match)
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My 85 year old mother purchased a purse at Sears on March 9, 2017. After trying the purse she realized that it was to heavy for her shoulder. She asked me to return it since she cannot get out of the house these days, however being very busy working I was unable to...
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Freki
Freki

"I do not expect special service but there are situations when Sears needs to look outside of the box & make exceptions for customers." This is called a contradiction, dear. ...

Anonymous
Anonymous

Ya shame on you . Don't you remember in the 90's when SEARS was busted for lying and cheating the elderly (only) in their auto repair department by claiming false repairs and...

2.8
I liked
  • Location of store
  • Items
I didn't like
  • Poor customer service
  • Poor return policy
  • Signage of 30 day return policy
#1034685
Reply to reviews
What terrible service! They get one star only because I have to select a star rating but if I could give them zero stars I would. I ordered my son a hoverboard 2 weeks ago, I was told that I would receive this product today. However, when I look at the order status...
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Anonymous
Anonymous

Same thing just happened to me form a purchase on Black Friday. Was told its on hold because not in stock, and few days before Christmas got an email that my entire purchase w...

#755684
Reply to reviews
Ordered fridge, washer and dryer from Sears Outlet online. Assumed all units would be shipped from same store, but the order was split. W&D came no problem, but fridge order was placed with outlet store in Clearwater, FL. I struggled with delivery issues magnified,...
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Anonymous
Anonymous

First fridge died because Sears was unable to get here in time to fix what was wrong. They traded us for another and we have a problem with it. The delivery people did not ins...

NaughtyNancy
NaughtyNancy

If you read the description of the items you look at in the Sears Outlet Store online, it tells you where the item will be shipped from, and if you're purchasing a 'like new' ...

2.6
I liked
  • Price
I didn't like
  • Delivery
  • Customer service
#592993
Reply to reviews
I submitted an order on line from Sears Outlets in Clearwater, Florida. I wanted the appliances for a new home we were building. So far I have spent hours trying to get this order delivered in a correct and timely manner. The order had a refrigerator, washer and dryer...
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I didn't like
  • I am without product
  • No solution
#583368
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With Official Company Response

On or about 24 September 2012 I clicked on an ad from Kmart for an inexpensive laptop. I called the 1-800 number to ask a question about the item and found myself redirected to Sears. A very nice lady answered my highly technical question and offered to complete the...
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SearsCares
Sears Response

try2Bpositive, I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team....

#367536
Reply to reviews
On September 7, 2010, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically...
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backstage
backstage

UPDATE: I spent my whole afternoon yesterday sending this letter to all the consumer complaint agencies I could find (eleven in all, including this forum) and this morning, a ...

Anonymous
Sears Social Media Support Tea

Dear Backstage, I came across your post here and I wanted to extend some assistance to you. I\'m so terribly sorry to learn of the trouble you encountered when claimi...

#206550
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