State: Florida City: Fort Myers Clear all filters (7 of 5011 reviews match)
We had to re-schedule sears repairs 3 times to fix our Samsung wash machine! They gave us a window of 8-12, then, noon comes around, and no one shows up. So we checked the online scheduling system to see what happened and they change it, without informing us to 1-3....
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Now day 12 without a fridge...4 service calls, 3 days off work to meet for repairs, multiple parts, Thanksgiving meal ruined. Hundreds of dollars of food lost. No end in sight. 5 part ordered to arrive in 8 days with no guarantee it will solve the problem. A...
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I liked
  • Promises of quality which in turn were false
I didn't like
  • Worst service ever
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Our riding lawn mower broke down. We have extended warranty on it. When we called about it, we were told they would send the part and when it arrived call to schedule an appointment. Two weeks passed and the part arrived. They set us up,for an appointment for today...
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I ordered a Samsung 65" Smart TV from (I thought) Sears. A week after payment was made I received a call from a party indicating the order was sub-contracted and that shipping was made through the sub-contractor. At no time prior to the payment for the TV was the...
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I just hung up after waiting on hold for about the 11th call I've made to Sears this time after 1 hr 1 min and 54 seconds with no one coming back on the line I hung up. They never came to my house for a scheduled repair appt because the new $3,000 Elite...
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With Official Company Response

I ordered a 10k charm for grandaughter's Xmas on Dec. 11. It never arrived. Called customer service - they said wait 10 business days. I did and charm never arrived. Customer service - I want my $86.00 back because I don't have the product. Customer said...
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Sears Response

Dear Marspi, I am very sorry for the ongoing frustrations concerning your charm that you never received. It is clear why you would be concerned not only with the whereabouts...

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About 5 or 6 years ago, I was using the misses dressing room at Sears at our Naples, FL mall. When I tried an item on and went out to show my husband, someone took the pants I was wearing from the room. They were hung up (as if they were new) and my diamond wedding...
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I am sorry, but that\'s your own fault! Why would you leave your diamond rings unattended for any length of time?!? And if it happened beyond your notice then I assume that ...


??? What did you put your pants on their hanger? I do not understand how an assoicate would have thought your pants were storestock! It makes no sense

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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
(888) 204-4019