State: Florida City: Orlando Clear all filters (21 of 5261 reviews match)
filters
state:
city:
product:
Show

After placing 2 orders for the same product and not receiving either one, my advice is do not shop with them. Go to the store (Sears) or find another store, any other store. My first order was returned to sender and I have not received my full refund and the second...
Read more
1.0
#796638
Reply to reviews
Purchased a Kenmore refrigerator from Sears in 2013. Ice maker did not work. I called customer service and every tech visit (total of three in a few months time) the tech would say there was nothing wrong with it and that it was me. Sears' response was that this is...
Read more
#487438
Reply to reviews

With Official Company Response

Paid over $1300 for new washer and dryer from Sears on Forsyth Rd in Orlando. Paid $90 for delivery this past Sunday. No delivery, no call. Called Sears wonderful 800 call center and spoke with idiots who had difficulty reading their help cards. I was told it was their...
Read more
Anonymous
Anonymous

You will never get a refund out of them. They will accuse you of lying and subterfuge by their rude and untrained staff. Good luck....

SearsCares
Sears Response

KrisCarruth,My name is Tony and I’m part of the Sears Cares Escalations team. Thank you for alerting us of the delivery troubles that you have encountered with your washer an...

#477001
Reply to reviews

With Official Company Response

It's bad enough your promotions are a lie, but the staff who work for luxottica are the worst opticians in the city, the large women will tell you anything to get you to buy, I wanted to tell her you may want to learn what soap and water is, she smells horrible and...
Read more
SearsCares
Sears Response

Madinorlando1, I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team....

#404412
Reply to reviews

HOrrible customer service. It is like they can completely handle your purchase order....but no one can cancel that same order, it apparently takes an act of congress. Sears.com told me to call the outsouced company who then proceeded to tell me they couldn't cancel...
Read more
#381370
Reply to reviews
If i would have know i was buying a product from someone else other than sears i wouldn't have done it. This new thing your doing is very deceiving. i can't even return my product to a store because someone else filled my order. totally ***. you know the whole time...
Read more
#370428
Reply to reviews

With Official Company Response

Oven delivered was not as pictured on their web site. Oven door was clear glass, on web site it was the frosted white. The lower end GE oven had clear so spent EXTRA money since the 2 higher end models had the nicer white glass that matched my other appliances. Also...
Read more
SearsCares
Sears Response

Dear YouHaveToBeKidding, My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would li...

#367880
Reply to reviews

With Official Company Response

I ordered a tool from sears on 11/20/12. They were doing a 15% discount online for tools on the day my order was accepted. Then on 11/20/12 my order was canceled by sears because product was out of stock at the store. Didn't find cancellation notice until 11/22/12. I...
Read more
ambitious1535
ambitious1535

CAUTION with Sears online orders. First Sears allows third parties to sell on their site so you might not be dealing with Sears directly. Second make paper copies and note con...

SearsCares
Sears Response

exhausted2, My name is Liz and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. I am very s...

#366317
Reply to reviews

With Official Company Response

After spending over an hour on the phone and paying extra money for Saturday delivery, my wife was informed by the installation company that Saturdy was not available. When my wife called Sears back and tried to get the issue rsolved she ran into a stone wall. No one...
Read more
SearsCares
Sears Response

To Saturday Installation, My name is Kiera and I’m part of the Sears Cares Team. I understand how disappointing it is to expect for your merchandise to be installed on Sa...

#335527
Reply to reviews

Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More
Our 3 yr old water heater broke. Parts are still under warranty, however Sears must send a repair man out to figure out what is wrong. We were told by three different Sears people three different stories. We went with the last option of a $80 service fee which would...
Read more
Anonymous
Josh M

Youre obviously not very smart. You said that the parts were covered, but that doesn\'t mean labor is free. Labor is expensive. You also act as if Sears made the crappy wa...

#329117
Reply to reviews