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I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called...
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Company wrote 0 private or public responses to the review from Dec 03.
3.3
#1413667
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I purchased a combination wrench from Sears, and went back 29 days before the end of the return policy. Could not get a refund or exchange, contacted the manager on duty, no help. Could not reach the store manager with the problem. It was now days after the expiration,...
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Company wrote 0 public responses to the review from Aug 10, 2017.
4.2
I liked
  • Spoke with someone who was able to solve the problem
#1086154
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The salesman at the Sears store referred us to "their" website to purchase a surveillance system. Turned out it wasn't Sears and turned out that Sears does not stand behind its customers. Defender (the company that sent us the system) admitted it was defective, they...
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Company wrote 0 public responses to the review from Aug 10, 2016.
I didn't like
  • Refusal to refund without strings
  • Misleading representation by sears
#898040
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I have multiple bad experiences with Sears Auto Department, and I am tired of it so I thought I would give some feedback. The most recent in incident was with a representative over the phone about the warranty on my Die Hard Gold Battery. My battery has not been...
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Company wrote 0 public responses to the review from Jul 19, 2016.
1.9
#885195
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Sears repair service is the worst company I have ever had the displeasure of dealing with. After 5 separate visits over the course of a month, which include 5 separate times of having to take PTO for each of these appointments, they have still not fixed the problem...
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Company wrote 0 private or public responses to the review from Dec 18, 2015.
1.0
I didn't like
  • Refund policy
  • Customer service
  • Quality of repairmen
#753946
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Order costume through sears.com size was unclear and CSR thought they verified it was in fact a toddler size (asked them to triple check and they were extremely courteous). Order came wrong size, no return information, no webpage information for seller - nothing in...
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Company wrote 0 public responses to the review from Sep 24, 2015.
2.3
#705129
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Other Product Review

So tired of evertime you want to get something price match they tell you no. Then you call customer service and they tell u they dont handle that But u handle store complaint and im complaining.
Company wrote 0 private or public responses to the review from Sep 01, 2015.
1.8
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
#692802
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I will never buy from Sears again! One month without a washer.. They paid 1000$ for a broken drum re shipped bought another one waited another 3weeks and then had to wait another for a bolt. After a month spent in the laundrymat and money.. We called customer service...
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Company wrote 0 private or public responses to the review from Jan 12, 2015.
SearsCares
SearsCares

Hi there,We are disappointed to see you are upset with us. We wanted to reach out to see if we can assist with any of your concerns. Please note- we are available to help our ...

#581533
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Sears - Something

MY ORDER # 595988615 WAS TO BE DELIVERED DEC, 10 WAS CANCELLED, WAS RESCHEDULED FOR DEC. 12 AND WAS CANCELLED TOO. I BOUGHT THE CHAIR ON NOV. 21......WHAT IS WRONG WITH YO PEOPLE. I WILL THINK TWICE BEFORE I BUY FROM SEARS AGAIN. i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i.
Company wrote 0 public responses to the review from Dec 12, 2013.
#463311
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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*** Whacker 32cc purchased about 3 years ago but have always had problems with it from the start the Easy Pull was always more than 3 pulls and then began to be several pulls . When it was operating I would always have to leave the choke on because when ever I would...
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Company wrote 0 private or public responses to the review from Apr 17, 2013.
#401296
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